Refund policy
Our 90-Day Guarantee
Every Condenza order is covered by a 90-day money-back guarantee, starting the day your order is delivered.
If Condenza doesn't work for you, email us within 90 days and we'll refund you in full. You don't need to send anything back. No return shipping, no restocking fee.
To claim your refund:
- Email with your order number and the email address you ordered with.
- We'll process your refund to your original payment method within 2 business days. No item needs to be shipped back.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives.
If a bag arrived split, a pump arrived faulty, or you received the wrong item, email with your order number and a photo of the issue. We'll send a replacement or a full refund — whichever you'd prefer — and, as with the guarantee above, you will not be asked to send the damaged item back.
What the Guarantee Covers
- Any Condenza kit (bags + pump), any tier, purchased directly from getcondenza.com.
Exceptions
- One guarantee claim per customer, per order. The 90-day guarantee is a satisfaction promise for personal use, not a rolling trial or a way to repeatedly reorder and refund.
- Bulk or wholesale orders (i.e., quantities clearly beyond personal/household use) are handled case-by-case — contact us before ordering if this is you.
- Gift cards, if offered, are non-refundable.
- Claims made after the 90-day window has closed will be reviewed individually but are not guaranteed.
Exchanges
To swap sizes or tiers: request your refund under the guarantee above, then place a new order. You don't need to wait for the refund to clear first.
Order Cancellations
Orders can be cancelled free of charge any time before they ship. Email as soon as possible with your order number — once a package has left our warehouse, it falls under the guarantee above rather than a cancellation.
Refunds
Once your refund is approved (guarantee claim or damaged/defective item), it's issued to your original payment method within 2 business days. From there, your bank or card provider may take a few additional business days to post it to your account.
If more than 10 business days have passed since we confirmed your refund and you still don't see it, contact us at and we'll chase it down.
Contact
Questions about this policy, a return, or a refund — .